SanadSupport usually starts when a user gives up and writes in. By then the error has happened, the context is gone, and the conversation begins with “what version are you on?”
Sanad brings every channel into one inbox, puts support inside your Flutter app, and opens the conversation itself when an error hits one of your users, with what happened already attached. Your team answers sooner, and your users explain less.
What’s in it
- Proactive support: Rules that open a conversation on an app error or an event, and message the user first.
- Every channel in one inbox: WhatsApp, email, Telegram, the in-app widget and call-back requests, each reply sent back where it came from.
- In-app conversations: Two-way conversations inside your app, through the Flutter support SDK.
- Help articles: A help centre your users read in the app, and the assistant answers from it first.
- AI that knows when to hand over: The assistant answers what it can and passes the rest to your team, with the conversation so far.
- One profile per user: Each end user’s conversations, errors, events and orders in one profile, without duplicates piling up.
- Privacy built in: Email and phone hashed on the way in, consent recorded, and deletion requests honoured.
- Replies from your phone: Take a conversation and reply from the mobile app, straight from its notification.
Early access
Sanad is in early access. Ask for an account from the home page, and read the docs to see how it works.