Features
Proactive support
Rules that open a conversation on an app error or an event, and message the user first.
The problem Users hit an error, give up, and you never hear about it.
How it works Rules open a conversation when an app error or an event hits a user, and message them first.
What you get You reach users before they have to ask.
Every channel in one inbox
WhatsApp, email, Telegram, the in-app widget and call-back requests, each reply sent back where it came from.
The problem Messages arrive on five channels, and each has its own app to watch.
How it works WhatsApp, email, Telegram, the in-app widget and call-back requests land in one inbox, and each reply goes back where it came from.
What you get One place to answer everyone.
Read more: Every channel in one inbox
In-app conversations
Two-way conversations inside your app, through the Flutter support SDK.
The problem Support means leaving the app for an email thread that loses the context.
How it works Two-way conversations inside your app through the Flutter support SDK, with the app version and device attached.
What you get Users get help where they are, and your team sees what they saw.
Read more: In-app conversations
Help articles
A help centre your users read in the app, and the assistant answers from it first.
The problem Your team answers the same questions every day.
How it works A help centre your users read in the app, and the assistant answers from it first.
What you get Common questions answered before they become conversations.
AI that knows when to hand over
The assistant answers what it can and passes the rest to your team, with the conversation so far.
The problem Bots trap users in loops, or pass them on with nothing.
How it works The assistant answers what it can and hands the rest to your team, with the conversation so far.
What you get Quick answers, and a person when it matters.
Read more: AI that knows when to hand over
One profile per user
Each end user’s conversations, errors, events and orders in one profile, without duplicates piling up.
The problem The same user shows up three times, with half the story each time.
How it works Each end user’s conversations, errors, events and orders sit in one profile, without duplicates piling up.
What you get You answer the person, not the ticket.
Read more: One profile per user
Privacy built in
Email and phone hashed on the way in, consent recorded, and deletion requests honoured.
The problem Support tools collect personal data without saying how it’s kept.
How it works Email and phone are hashed on the way in, consent is recorded, and deletion requests are honoured.
What you get Support your users can trust with their data.
Replies from your phone
Take a conversation and reply from the mobile app, straight from its notification.
The problem A conversation waits because the right person is away from the desk.
How it works Take a conversation and reply from the mobile app, straight from its notification.
What you get Answers don’t wait for a laptop.